1- Country and Region coverage: all countries and regions, including China ，Hong Kong, Macao, Taiwan, excluding mainland China, and all Foreign – partners out of China.
2- Product coverage: Smartcool Solar DC Electric Appliance.
3- Warranty claim: The warranty period is 2 Years for whole units, and 5 years for Compressor from the date of installation, and no more than 5 and half years from the date of delivery from Smartcool factory.
4- Please store the original purchasing invoice or receipt carefully. Customers need to present it for a warranty claim if required.
5- Warranty commitment validity: Strictly according to the formal sales contract signed with Smartcool. If there is no sales contract signed.
Smart Cool service commitment
1- The service hotline is 0086-05537562600, offering general inquiry, technical support, etc.
2- Service email address: [email protected] Customers can contact Smartcool service representative directly as well.
3- Warranty period and service mode. We offer different service solutions for different product 5 years Compressor 2 years for another accessories
Spare parts supplement scheme
1- In accordance with the sales record, smartcool ensured a safe quantity of spare parts with each order. This helped us building a fast response to replacement requirements.
2- With a safety level spare parts supplement, generally Smartcool can dispatch service replacement out in 2 working days.
3- Once the agreed warranty period 2 years whole units, 5 years compressor, If warranty expired, Smartcool can still offer spare parts to customers, with a price not exceed the previous order price on the contract. Customers are eligible to order any product spare part from Smartcool. We would offer spare parts at a reasonable price to ensure a stable performance of Smartcool products.